Sales Policy
Placing Orders
Telephone Orders: Telephone Orders may be placed Monday through Friday between 7:30 AM and 3:30 PM Pacific Standard Time except major holidays. Note: The answer machine is on after hours.
Telephone orders may be placed by calling 949-716-7551 or our toll free number 1-800-347-9593.
Written Orders: Submit written orders to our mailing address.
Online and E-Mail Orders: You can now submit orders online by using our online Order Form or you can e-mail your order to techref@techrefinc.com.
EDI Orders: May be placed through True Commerce. For established True Commerce customers, we can receive orders and invoice through True Commerce.
Credit Card Orders: We accept Visa, MasterCard and American Express. For your protection, please do not provide your credit card information via e-mail or on our online Order Form. For security, you should only provide us with your credit card information by telephone.
Blanket Orders: It is a TECHREF® corporate objective to meet our customers’ needs. Recognizing the repetitive nature of laboratory consumables and the need to distribute costs more uniformly over time, TECHREF® has instituted a Blanket Purchase Order Policy. Please contact us for further information.
All orders shall be processed so that upon acceptance, both TECHREF® and the Customers Representative agree as what is to be supplied, at what price and how, where and when the order is to be shipped. All orders are processed subject to TECHREF® pricing policy.
Our Shipping Policy
We guarantee shipping on the next business day after order acceptance. However, we can usually ship the same day for orders received before noon Pacific Standard Time. In emergencies, please contact us.
NO MINIMUM ORDER REQUIRED.
Shipping Terms
Shipping Point: FCA TECHREF®, 10005 Muirlands Blvd. Ste. N, Irvine, CA 92618 U.S.A.
Title and ownership of all merchandise is transferred to consignee upon departure from TECHREF. Acknowledgment of receipt in good condition of the merchandise is made by commercial carrier.
We prepay carrier shipping charges/insurance and add to invoice. Shipments are insured unless specifically authorized/requested otherwise. Orders may be shipped using your account number. We normally ship UPS Ground. Expedited shipping is available on request as well as your preference of carrier companies.
Payment Terms
Established Accounts: Net 30 days, from date of invoice, with no cash discount. All payments must be in U.S. dollars. TECHREF® accepts ACH deposits for payment. Please contact TECHREF® for further details. Checks returned for Non-Sufficient Funds are subject to a handling fee.
Wire Transfer: Payments done by wire transfer drawn on a foreign bank are subject to a wire transfer fee.
International shipments: Payment of full invoice value prior to shipping may be required.
Non-Established Accounts: You may apply for a new account by the following: Account Application, email or mail your Application. We will process your information as soon as possible. In the interim, payment in advance may be made by the following: credit card, C.O.D., wire transfer, cashier's check,or money order. Additional charges may apply. For International orders, please check with TECHREF® for payment options.
Please email your Credit References (Bank and four to six major vendors) to TECHREF® at techref@techrefinc.com. Please include an authorized signature to release credit information for our credit check. If credit references are not furnished, the above payment will remain in effect.
Warranty
Our Limited Warranty: TECHREF® products are warranted to be free of defects in material and workmanship for a period of one year from the date of shipment. Satisfaction is guaranteed when products are used as directed. TECHREF® liability is limited to the replacement of defective products or the refund of purchase price after our evaluation of materials returned, FCA TECHREF®. No other warranties, expressed or implied, are authorized.
Cancellations, Returns, or Exchange
Contact TECHREF® for approval for cancellations, returns, or exchanges, for any associated fee and for a Return Authorization Number.
Export Orders
Purchase orders should clearly and separately indicate billing and shipping addresses. Particular attention should be given to provide the city and country clearly in addition to pertinent information which will assure receipt of ordered merchandise. Many orders are delayed in transit or Customs due to inadequate or incomplete shipping information. Please state your preferred carrier and mode of delivery. Please indicate the required date. Payment of full invoice value prior to shipping may be required. Depending on destination, export orders may be subject to various additional charges for Customs Documentation, Certifications, etc.
Customs Broker: If not using carrier as the Customs Broker, please provide Brokers name, address, phone number and contact.
You are responsible for all duties, taxes and brokerage fees.
Our Export Department is experienced and will be pleased to offer any required assistance in assuring a reply to accommodate export orders or any fees associated with your order.
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